Last updated: 2026-09-01
Fireflies.ai, founded in 2016, is an AI meeting assistant that joins calls on Zoom, Meet, and Teams to transcribe, summarize, and extract action items across many languages with a high transcription accuracy rate. It has a free tier with capped team storage and serves over 20 million users across 500,000+ organizations, with 75% of Fortune 500 companies among its customers.
About Fireflies.ai
Fireflies.ai is an AI-powered meeting assistant that automatically records, transcribes, and analyzes conversations across all major web conferencing platforms including Zoom, Google Meet, Microsoft Teams, and Webex. The platform eliminates manual note-taking by using its AI bot (Fred) to join meetings and capture every word with 95% accuracy while supporting 100+ languages. Beyond transcription, Fireflies delivers comprehensive AI summaries with action items, speaker identification, and searchable transcripts that integrate seamlessly into existing workflows.
The platform powers over 20 million users across 500,000+ organizations globally, including 75% of Fortune 500 companies. Fireflies recently reached $1 billion valuation and profitability since 2023 while maintaining triple-digit year-over-year growth. Key differentiators include conversation intelligence features like sentiment analysis and topic tracking, 200+ AI Skills for role-specific insights (Sales, Marketing, Recruiting, etc.), Fireflies MCP Server for integration with Claude and ChatGPT, and Live Assist for real-time meeting coaching.
Enterprise-grade security is paramount: Fireflies holds SOC 2 Type II, GDPR, and HIPAA compliance certifications, offers zero data retention (meeting data is never used for AI training), and provides private storage options. The platform serves diverse use cases from individual consultants optimizing call efficiency to large enterprises seeking conversation intelligence and compliance-first solutions.
Pricing
Free tier includes 400 minutes of total team storage (a flat cap, not a monthly renewal) with basic features, no credit card required. Pro $10/user/mo (annual) or $18/mo (monthly), 8,000 minutes of storage per seat. Business $19/user/mo (annual) or $29/mo (monthly) with unlimited storage and video.
Enterprise $39/user/mo (annual) with HIPAA, SSO, private storage, unlimited storage. Annual billing saves up to 44%. AI credits (20-50 per plan) included; overage purchases start at $5 per 50-credit pack.
| Tier | Monthly price | What it includes |
|---|---|---|
| Free | Free | Per-seat annual or monthly |
| Pro | $10/mo | Per-seat annual (annual pricing shown; monthly $18/user) |
| Business | $19/mo | Per-seat annual (annual pricing shown; monthly $29/user) |
| Enterprise | $39/mo | Per-seat annual only; custom negotiation available at 100+ seats |
Key Features
- 95% Accurate Transcription & Multi-Language Support: Automatic transcription across 100+ languages with auto-language detection. Handles multiple speakers with speaker identification and timestamps for easy navigation.
- AI-Powered Summaries & AskFred Q&A Assistant: GPT-4 powered AI summaries generate overview, bullet points, action items, and keywords. AskFred allows natural language queries across single meetings or entire workspace to extract insights instantly.
- Conversation Intelligence & Analytics: Track speaker talk-time, sentiment analysis, topic trends, and keyword frequency. Team dashboards provide insights across all meetings for performance coaching and trend identification.
- 200+ AI Skills & Role-Specific Automation: Pre-built AI applications for Sales, Recruiting, Marketing, User Research, Engineering, Finance, and Healthcare. Automatically extract key details like pricing discussions, candidate scores, and customer sentiment.
- Extensive Integration Ecosystem (60+ Native Integrations): Native connections to Salesforce, HubSpot, Slack, Jira, Asana, Trello, Google Drive, Notion, and 50+ others. GraphQL API enables custom integrations and workflow automation via Zapier and Make.
- Enterprise Security & Compliance: SOC 2 Type II, GDPR, HIPAA compliant. Zero data retention policy; meeting data never used for model training. Private storage options, SSO, SCIM provisioning, and dedicated compliance support.
- Talk to Fireflies: Real-Time Voice Search & Live Assist: A Perplexity-powered voice assistant (say "Hey Fireflies" or type /ff) brings live web search into meetings across Zoom, Meet, and Teams in 60+ languages, available on the free tier. Live Assist adds a real-time panel that surfaces knowledge-base answers and past decisions mid-call on Pro plans and above.
Pros
- Exceptional transcription accuracy (90-96% in clear audio) with strong multi-speaker and multi-language support
- Generous free tier with capped team storage and unlimited basic features; no credit card required
- Automatic meeting join via calendar integration reduces setup friction to near zero
- Superior conversation intelligence features (talk-time, sentiment, topic tracking) across team dashboards for coaching and insights
- Vast integration library (60+ native + API) with 200+ AI Skills for role-specific automation reduces manual workflow steps
- Enterprise-grade security with zero data retention and HIPAA compliance reassures regulated industries
- Recently achieved $1B valuation and profitability demonstrates sustainable product-market fit
Cons
- Visible Fireflies bot joining calls can feel intrusive to external participants and may change conversation tone
- AI summaries and action items inconsistent; often miss context or flag conversational asides as commitments, so manual review is recommended
- Cluttered UI with many advanced features and tabs makes navigation confusing for users wanting simple note-taking
- Hidden AI credit system on all plans; advanced features consume credits quickly, forcing costly top-ups
- Storage limits on lower tiers force deletion of old recordings; Pro plan caps at 8,000 minutes vs. unlimited on Business
- Limited real-time assistance; Live Assist is a recent feature and the platform remains primarily post-meeting focused unlike competitors offering live editing
Data Handling
- Compliance
- SOC 2 Type II · GDPR · HIPAA · Zero Data Retention
Frequently Asked Questions
What languages does Fireflies.ai support for transcription?
Fireflies.ai supports transcription and summarization in over 100 languages with automatic language detection. Users can also enable multi-language mode on Business and Enterprise tiers to seamlessly switch between languages meeting-to-meeting.
Is Fireflies.ai HIPAA compliant?
Yes. Fireflies.ai holds HIPAA compliance certification on the Enterprise tier, along with SOC 2 Type II and GDPR. The platform implements zero data retention; meeting data is never used for AI model training, and offers private storage options for regulated industries.
How accurate is Fireflies.ai transcription?
Fireflies.ai achieves 95% transcription accuracy in clear audio environments with standard business calls. Accuracy can drop in noisy settings with heavy accents or overlapping speakers, but the platform handles multiple speakers and timestamps reliably.
What's included in the free plan vs. paid plans?
Free ($0) caps total team storage at 400 minutes (not a monthly reset), plus basic AI summaries, AskFred assistant, and API access. Pro adds a much larger per-seat storage allowance and expanded integrations. Business unlocks unlimited storage, video recording, conversation intelligence, and team dashboards. Enterprise adds SSO, HIPAA, private storage, and dedicated support.
What are AI credits and why do I need them?
AI credits power advanced features like AskFred queries, Magic Soundbites, and detailed conversation intelligence. Every plan includes a monthly credit allotment that scales with the tier; heavy users of AI features may deplete credits and face purchasing additional packs.
Can Fireflies.ai record video or just audio?
Free and Pro tiers record audio only. Business and Enterprise tiers support video recording (up to 3 hours per meeting), making them ideal for teams needing visual meeting context.
How does Fireflies.ai integrate with my CRM?
Fireflies offers native integrations with Salesforce, HubSpot, Pipedrive, and dozens of other tools. Meeting transcripts, summaries, and action items auto-sync to CRM records. Pro tier includes limited CRM access; Business and Enterprise enable full integration capabilities and unlimited integrations.
HokAI guides covering Fireflies.ai
- Best AI Meeting Assistants in 2026: Do You Even Need One?: Fathom, Fireflies, Otter, tl;dv, Timeless and Gistify compared on real August 2026 pricing, plus exactly when Zoom or Teams already cover the job for free.
- What Fathom Is Actually For: Fathom made its meeting bot optional in April 2026 and exposed transcripts via MCP. Here's who should stick with its free plan, and who needs Fireflies or Gong.
- Best AI Tools for Summarizing YouTube Videos and Podcasts in 2026: AI Summarizer, MurmurCast and Glasp compared on price, automation and data handling for YouTube video summaries, plus when a free chatbot beats all three.