Parcel Perform: AI Delivery Intelligence | hokai.io
Parcel Perform tracks 1,100+ carriers for 3,000+ brands with AI summaries, EDD predictions, and post-purchase automation. Enterprise pricing, ISO 27001 certified.
Parcel Perform is an enterprise SaaS platform founded in Singapore in 2016 that tracks shipments across 1,100+ carriers for 3,000+ e-commerce brands. It offers AI-powered delivery experience tools including checkout EDD predictions, automated post-purchase notifications, returns management, and a text-to-SQL chat interface for logistics data. Pricing is custom and enterprise-only. The platform is ISO 27001 certified and GDPR compliant.
Pricing
Custom enterprise pricing only. No public tiers. Pricing is based on shipment volume and selected modules. Contact sales for a quote.
Frequently Asked Questions
What is Parcel Perform and what does it do?
Parcel Perform is an enterprise AI delivery experience SaaS platform founded in Singapore in 2016. It aggregates shipment tracking data from 1,100+ global carriers and applies AI to help e-commerce brands manage the post-purchase journey. The platform processes hundreds of millions of parcel updates daily across 36+ languages. It serves 3,000+ brands including Nespresso, Puma, and TikTok Shop. Core functions include checkout EDD predictions, post-purchase notifications, returns management, and logistics analytics.
How much does Parcel Perform cost?
Parcel Perform does not publish pricing publicly. All plans are custom-quoted based on shipment volume and which modules (checkout, post-purchase, returns, analytics) are included. This makes it an enterprise-oriented purchase that requires a sales conversation before any pricing information is shared. Potential hidden costs include professional services for non-standard carrier onboarding, overage fees during peak shipment volumes, and add-on fees for advanced tracking page customization.
What are the main features of Parcel Perform?
The four core product areas are: Checkout Experience (AI-predicted Estimated Delivery Dates to reduce cart abandonment), Post-Purchase Experience (automated branded notifications for 25+ delivery exception types), Returns Experience (self-service portal with AI-driven exchange promotion), and Logistics Intelligence (carrier benchmarking and invoice auditing). The platform also includes AI Decision Intelligence for automated reporting and a text-to-SQL AI Navigator for plain-English data queries. In October 2025, the company launched AI Commerce Visibility to track brand presence in AI shopping assistants.
Is Parcel Perform free to use?
Parcel Perform does not offer a free tier or a self-serve trial. All access requires contacting the sales team and going through a custom quote process. There is no freemium option, and the platform is positioned exclusively at mid-market and enterprise brands with high shipment volumes. Smaller businesses or those wanting to evaluate without a sales call should consider alternatives like AfterShip or TrackingMore, which offer free or low-cost entry tiers.
What are the best alternatives to Parcel Perform?
The most widely adopted alternative is AfterShip, which supports 1,200+ carriers and offers transparent self-serve pricing starting at lower entry points, making it better for mid-market brands. parcelLab is a direct enterprise competitor with similar branded tracking and notification features, often preferred in European markets. Narvar focuses on post-purchase experience for North American retailers with a stronger emphasis on loyalty. ClickPost is favored in Southeast Asia for its automated NDR workflows via WhatsApp, a capability Parcel Perform lacks natively.
Who is Parcel Perform best for?
Parcel Perform is best suited for e-commerce operations managers and CX leads at brands shipping 100,000 or more parcels per month across multiple carriers and regions. Customers like Nespresso and Puma use it to standardize tracking data globally and reduce customer service contacts from delivery exceptions. It is not a good fit for solo founders, DTC brands with low volume, or teams that need a self-serve setup without a vendor onboarding process. The platform also serves marketplaces managing multiple third-party seller shipment streams.
Does Parcel Perform have an API?
Yes, Parcel Perform offers a REST API documented at developers.parcelperform.com. The API covers parcel creation, tracking updates, and returns management. Integration options include REST API, CSV upload, and BCC (email forwarding). Native connectors exist for Shopify, HubSpot, Google Analytics, Google Tag Manager, and major ERP, WMS, and TMS systems. The platform also integrates with SAP Store. Full API documentation is available at the Stoplight-powered developer portal.