Builds / Support Desk Agent
Support Desk Agent
Resolve the routine tickets; escalate the rest with context.
Intermediate build · Support & voice · 5 parts · Running cost: $19–$150/mo + model usage
A front-line support agent grounded in your own docs. It answers what it actually knows, hands off cleanly when it doesn't, and every conversation lands in your help desk.
What drives the cost: Medium — scales with ticket volume
The parts
Agent shell
Chatbase — Tool. A support agent trained on your docs, with a free tier to start on.
Brain
Claude Sonnet 5 — Model. Polite, precise, and cheap enough to run on every ticket.
Alternatives: GPT-5.6 Terra, Gemini 3.8 Flash
Knowledge
eesel AI — Tool. Trains the agent on your docs, past tickets, and internal wikis.
Help desk
Zendesk — Tool. Escalations arrive as proper tickets with full conversation history.
In-app chat (optional)
Intercom — Tool. The customer-facing surface where the agent meets users.
Alternatives: Chatbase
Run this build
Start the build and it becomes a checklist: for each part, mark the one you already have, pick an alternative of the same kind, or compare the options side by side. Every part you confirm goes onto your stack, and the build is complete when every required part is filled.
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Not sure this is the right one? Run Smart Match or browse all builds.