Perform.AI pricing, plans and limits
Perform.AI, formerly Parcel Perform, is an AI Commerce Operating System for online brands: delivery dates at checkout, carrier tracking, returns, carrier booking and tracking of AI product recommendations.
- Best for
- E-commerce or logistics operations manager at a brand that ships through many carriers and markets
- Not for
- Merchant on a single carrier who wants a self-serve tool
Should you use Perform.AI?
Perform.AI suits mid-market and enterprise e-commerce teams that want checkout delivery dates, tracking, returns and AI recommendation tracking in one system, bought through sales. Its visibility module can be tried first. A store with one courier and a small catalogue will find self-serve tracking tools simpler.
AI Commerce Visibility ranks a brand's product lines and SKUs inside AI shopping answers and scores the delivery and returns story those answers tell.
Also for
- Customer-service leads who handle where-is-my-order tickets
- Heads of e-commerce and marketing who want to see which of their products AI assistants recommend
- Agencies that track several clients' AI visibility product by product
Also not for
- Buyer who needs list prices before speaking to sales
Main trade-off
No public list prices for the platform, so a buyer cannot size a budget before a sales conversation.
Perform.AI pricing
| Plan | Monthly price | What it includes |
|---|---|---|
| Platform (quote) | Custom | Tracking, delivery dates at checkout, returns, logistics and AI Decision Intelligence, scoped in a sales conversation |
| AI Commerce Visibility (credits) | Custom | Usage-based credits for the prompts you run, a free trial, no monthly commitment |
Platform pricing is by quote: perform.ai/pricing now lands on a contact-sales form, and no tiers are published. The visibility module runs on credits used per prompt, with no minimum term and a free trial; its credit rates come from a calculator on the product page, not a published rate table.
What Perform.AI does
Perform.AI is the September 2026 name of Parcel Perform, a Singapore company founded in 2016 that now sells an AI Commerce Operating System. It tracks parcels across 1,100+ carriers, sets delivery dates at checkout, runs returns and books carriers, and its AI Commerce Visibility module reports which products ChatGPT, Gemini and Perplexity recommend.
AI Commerce Visibility
Tracks which products ChatGPT, Gemini, Google AI Mode and Perplexity recommend, by category, market and SKU, with weekly refreshes and a starting set of 200+ prompts built from the brand's own site.
Delivery dates at checkout
Shows shoppers a dated estimate based on how carriers have actually performed, and reports conversion and date accuracy for each storefront.
Multi-carrier tracking
Connects 1,100+ carriers and reduces their updates to 155+ standard event types, shown on a branded tracking page in 36+ languages.
Proactive notifications and agent workspace
Sends branded delivery updates before a shopper asks, and gives customer-service agents one view to look up a shipment by tracking number, order ID or email.
Show all 9 features
Self-service returns
Runs returns on the brand's own site with policy rules, locker, shop or home pick-up drop-offs, exchange and store-credit options, and alerts on suspicious returns.
Carrier booking and invoice audit
Compares carrier rates, books shipments and labels, routes each parcel to the cheapest carrier that meets the delivery promise, and checks invoices against negotiated rates.
AI Decision Intelligence
Monitors service levels per warehouse and carrier, raises alerts from a library of 30+ metrics, builds reports from a typed request and answers questions in an AI Navigator chat.
MCP server
Lets a team query live shipment data from Claude, ChatGPT and Copilot: order lookup, problem-shipment analysis, carrier suggestions for a lane and carrier setup checks.
Public AI Visibility Index
A weekly public ranking of which e-commerce brands ChatGPT, Gemini and Perplexity recommend, by industry, so a buyer can see a brand's position before a sales call.
Works with
- Shopify
- Klaviyo
- REST API (Public API v5)
- Webhooks
- Kafka
- CSV and SFTP file upload
Strengths and limits
Strengths
- The vendor says all six modules share one connected dataset (launch release, September 2026), so a delivery problem, the promise made at checkout and the return that followed can be read together.
- A public AI Visibility Index and a trial on the visibility module give a buyer a way to see results before a sales conversation, which the rest of the platform does not offer.
- Its security page (perform.ai/company/gdpr) names TUV SUD PSB as the ISO 27001 certifier and says the data processing agreement includes EU standard contractual clauses.
- Developer documentation is public, with its own index covering API v5, webhooks, the Checkout API and the MCP server.
Limits
- No list prices: the platform is quote-only and the visibility credit rates sit behind a calculator, so a budget needs a call or a trial.
- The Checkout page describes its predicted delivery dates but prints no accuracy figure, so the main promise is the vendor's word until a pilot measures it.
- The independent signal found is thin: Toolradar's listing, updated 12 November 2026, reports 4.7 out of 5 from 41 G2 ratings, and a search of both names in November 2026 found no independent test of the delivery-date model or the visibility scores.
Perform.AI alternatives
The nearest AI tools on Hokai for the same job.
| Tool | Price from | Free plan | Runs on | Rating |
|---|---|---|---|---|
| Perform.AI This page | -- | Trial | Web | 3.6 |
 AhrefsOwn-crawler SEO platform (AhrefsBot since 2013) covering backlinks, keywords, rank tracking and AI-answer visibility, with a free tier for verified sites. | $29/mo | Yes | Web | 3.8 |
 Surfer SEOAI search visibility platform: track brand mentions in ChatGPT, Gemini and Google AI, then write and optimize content to get cited | $49/mo | No | Web | 3.6 |
 SeaOceanSEO and AI-search audit tool with a free plan, weekly monitoring from $9 a month and a GEO suite on its top Agency plan. | $9/mo | Yes | Web | 3.4 |
Perform.AI facts
- Deployment
- Cloud
- Compliance
- ISO 27001 · GDPR
- Works offline
- No
- Price band
- Enterprise pricing
- Training
- Developer documentation
- Maker founded
- 2016
- Total funding
- US$20M Series A, August 2021 (Cambridge Capital, SoftBank Ventures Asia, Wavemaker Partners, Investible)
Data and privacy
Perform.AI acts as data processor for customer data under a data processing agreement with EU standard contractual clauses, and runs on AWS, Azure and Google Cloud. Its security page (perform.ai/company/gdpr) states no policy on AI training and no retention period.
Questions about Perform.AI
How much does Perform.AI cost?
Perform.AI publishes no list prices for the platform: its pricing address now ends at a contact-sales form, so the figure comes from a quote for the modules you choose. AI Commerce Visibility is priced separately on usage-based credits that you can top up or pause with no monthly commitment, and its rates come from a calculator rather than a table. The vendor's pages were read on 13 November 2026.
Can I try Perform.AI for free?
Not the whole platform: the vendor sells the main products through a demo and lists no free plan. AI Commerce Visibility is the exception, with a free trial whose length the page does not state; the vendor scans your website and sets up the tracking for you.
Can I track my own parcel on Perform.AI?
Yes, through a link on its site: the footer of perform.ai sends 'Track Your Parcel' to a public lookup at parcelmonitor.com, read on 13 November 2026. The vendor's own tracking pages are different: they sit on the retailer's website and in its delivery emails, so the shop that sent your parcel can also say where it is.
Is Parcel Perform the same company as Perform.AI?
Yes. Parcel Perform became Perform.AI on 22 September 2026, and the vendor says the team and contracts are unchanged. The old parcelperform.com addresses now redirect to perform.ai, so reviews and job listings dated before the change use the old name.
What can the Perform.AI MCP server do?
It lets a team ask Claude, ChatGPT or Copilot about live shipment data: look up an order by tracking number, break down a problem shipment with its event timeline, suggest carriers for a trade lane from your delivery criteria and check carrier setup. Pasting the address of a filtered portal view continues the same analysis in the chat. The vendor describes it as available once a business is live on the platform.
About Perform.AI
Perform.AI is the name Parcel Perform took on 22 September 2026, when it launched what it calls an AI Commerce Operating System; the vendor says the team and contracts did not change. Arne Jeroschewski (chief executive) and Dana von der Heide (chief customer officer) founded the Singapore company in 2016 as a parcel-tracking product. It raised a US$20M Series A in August 2021, led by Cambridge Capital with SoftBank Ventures Asia, and said then that the money would go into technology and AI products. The vendor says more than 3,000 e-commerce businesses use it, Puma, Nespresso and Mytheresa among them.
Read the full background
The platform has six parts that share one dataset. Checkout shows shoppers a dated delivery estimate. Post-Purchase tracks parcels and sends branded notifications. Returns runs self-service returns on the brand's own site. Logistics compares carrier rates, books shipments and audits carrier invoices. AI Decision Intelligence watches carrier and warehouse service levels and recommends what to fix next. AI Commerce Visibility is the newest part, announced as an enterprise beta on 29 October 2025.
AI Commerce Visibility checks how ChatGPT, Gemini, Google AI Mode and Perplexity answer shopping prompts, and reports which of a brand's products they recommend, by category, market and SKU. The vendor adds a trust score for what the assistants say about the brand's delivery dates and returns. On 13 November 2026 we opened its public AI Visibility Index with no account: it offers 15 industries, three countries and three assistants, and its default view, apparel and fashion in the United States on ChatGPT, ranked Levi's first at a 100.0% visibility score, Ralph Lauren second at 66.7% and Gap third at 55.6%. That is one view on one assistant, not a test of how the score is built, and the full brand report sits behind a request form. Profound, Peec AI and OtterlyAI are listed on Hokai as dedicated AI search visibility trackers; Perform.AI offers the same kind of tracking as one module of an operations platform, according to its own site. Best AI Search Visibility Tools in 2026 compares the dedicated options.
Teams that already use Claude or Microsoft Copilot can connect to the platform through the Perform.AI MCP server, covered in the FAQ below, so a customer-service agent or an analyst asks about a shipment in the chat they already have open. For the vendor's own account of what the product is for, see What Perform.AI Is Actually For and the comparison with TradingPulse and Tenki.
Where it fits less well: the platform is sold by quote and starts with a demo, so a store with a few hundred orders a month cannot test it on a card. Brands that only need tracking pages have self-serve choices: AfterShip's pricing page, read on 13 November 2026, lists a free tracking plan with paid plans above it and an Enterprise tier on quote, and Toolradar's alternatives page, updated 12 November 2026, puts ShipStation, AfterShip and Shippo first. Narvar and parcelLab are the two enterprise names that kept appearing in a November 2026 search for Parcel Perform alternatives, mostly on pages written by rival vendors. Perform.AI's case is the connected data: delivery promises, tracking events and returns sit in one system.
The choice: pick Perform.AI when delivery promises, returns and carrier costs run across several carriers and markets and your team will buy through sales; start with its AI Commerce Visibility trial if the open question is how AI assistants describe your products; pick a self-serve tracker if one courier covers your shipping.
Sources and guides
Official sources
- Perform.AI official site Vendor
- API Documentation Docs
- Request a Demo Docs
Product facts on this page (pricing, plans, integrations, compliance) are read from Perform.AI's own pages and documentation. The verdict is Hokai's reading of them, not the vendor's claim.
Hokai guides covering Perform.AI
Lists that include Perform.AI
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