17 AI customer support tools with SOC 2. 5 have a free plan. Half of the paid plans start at $50 a month or less. 1 is open source. Newest check: 11 Nov 2026.
268 of 721 tools were checked against the vendor's own page in the last 30 days.
| Tool | Price from | Free plan | Runs on | Rating | Checked |
|---|---|---|---|---|---|
| AdaEnterprise AI customer service platform that autonomously resolves support interactions across chat, voice, email, and social channels, built for large Zendesk and Salesforce deployments. | $2,500/mo | No | Web · iOS · Android | 4.5 | 19 Aug |
| IntercomCustomer service platform for SaaS teams: the Fin AI agent resolves most incoming queries automatically, and Intercom serves more than 30,000 organizations worldwide. | $29/mo | Trial | Web · iOS · Android | 4.2 | 28 Oct |
| ZendeskOmnichannel customer support platform with AI agents, ticket management, and 1000+ integrations for 100,000+ businesses. | $19/mo | No | Web · iOS · Android · Mac · Windows | 4.2 | 5 Nov |
| kapa.aiAI documentation and knowledge-retrieval assistant used by companies like OpenAI and Docker to auto-answer technical support questions from their own docs. | $250/mo | -- | Web | 4.0 | 13 Sep |
| SolveaSolvea is a no-code AI receptionist handling phone, SMS, email, WhatsApp, and live chat for small and mid-market businesses. Free tier with 1,000 credits/month; paid plans from $30/month. | $30/mo | Yes | Web | 3.9 | 19 Aug |
| DecagonDecagon is a $4.5B-valued AI concierge that automates chat, voice, email and SMS support for enterprises, with contracts typically starting near $95K/year. | $95,000/mo | No | Web | 3.8 | 4 Sep |
| PylonB2B help desk with AI agents across Slack, Teams, email and chat, used by 1,800+ B2B companies including Airtable, Linear and Together AI. | $89/mo | No | Web | 3.7 | 11 Nov |
| GigaAI support agent platform that resolved 90%+ of DoorDash's support tickets across voice, chat, and email in 99 languages. | Quote | No | Web | 3.4 | 26 Oct |
| ParahelpSupport agent that resolves tickets over email, chat and Slack, set up by your own coding agents; Kit's AI lead is quoted beside a 70.3% auto-resolution rate. | Quote | No | Web | 3.3 | 11 Nov |
| SierraEnterprise AI agent platform from Bret Taylor valued at $15.8B in 2026, used by 40% of the Fortune 50 for customer service across chat, voice, and email. | -- | Trial | Web | 3.3 | 4 Sep |
| ChatbaseAI chatbot platform for customer support. Train on docs, PDFs, website, or Notion. Deploy to web, Slack, WhatsApp, Instagram. Free tier. $40/mo Hobby plan. | $40/mo | Yes | Web | -- | 19 Aug |
| Confident AILLM evaluation and tracing platform from the DeepEval team, with a free plan, CI regression tests and SOC 2 Type II. | $200/mo | Yes | Web | -- | 15 Oct |
| DuckieAgent-building platform for support teams: ticket-resolving AI agents inside Zendesk, Intercom and Slack, with runbooks, guardrails and a self-hosting option. | Quote | No | Web | -- | 19 Oct |
| MaitaiMaitai is a $50 to $200/mo control plane that indexes production LLM traffic and auto-corrects bad output in real time with Sentinels. | $50/mo | No | Web | -- | 24 Aug |
| OpenOpen is an AI customer support platform that automates 77% of tickets across voice, chat, email, WhatsApp and SMS, billing per ticket resolved. | $0.75/mo | No | Web | -- | 26 Aug |
| SendbirdOmnichannel AI customer support platform (delight.ai) built on chat infrastructure that carries 7B+ messages a month for DoorDash and Match Group. | $399/mo | Yes | Web | -- | 27 Aug |
| OpenlayerAI governance platform with an AI system inventory, 175+ evaluation tests and runtime guardrails that produce audit-ready evidence for regulators. | -- | Yes | Web | 3.9 | 25 Oct |
A person checks every record against the vendor's own page. Rankings cannot be bought. How Hokai checks records. Not sure what you need? Describe the job to Smart Match and get three picks with reasons.