Solveareview, pricing and verdict

Last updated: 2026-08-19

Launched in 2025, Solvea is a no-code AI receptionist that automates phone, SMS, email, WhatsApp, and live chat support for small and mid-market businesses, replacing per-minute answering services with a single AI agent synced to a company's knowledge base and CRM.

About Solvea

Solvea is a no-code AI receptionist platform launched in 2025 that automates customer service across phone, SMS, email, WhatsApp, and live chat. Instead of hiring support staff or paying per-minute answering services, businesses connect an AI agent to their existing knowledge base, CRM, calendar, and helpdesk to resolve inquiries at scale. Public case studies with customers including Anker and Radiance Medspa document a 70 percent auto-resolution rate on routine queries such as booking requests, shipping status, and password resets. Solvea operates on a no-code principle: business owners can describe what the agent should do in plain English, then refine its behavior with follow-up text instructions rather than editing scripts or flows. Conversation memory recalls context from prior interactions, so returning customers are not asked to repeat themselves across channels. Integrations are one-click: Solvea syncs with Google Calendar and Sheets for availability and data lookup, HubSpot and Salesforce for CRM data, Zendesk and Freshdesk for ticketing, Slack for notifications, Shopify for order tracking, and helpdesks like Help Scout and Intercom. A central knowledge base keeps responses consistent across every channel. Solvea targets e-commerce stores handling pre-purchase and shipping questions, SaaS companies needing instant technical support, growing businesses facing support scaling pain, and enterprises standardizing quality across global teams. The company is bootstrapped, with a double-digit number of paying customers and five-figure monthly recurring revenue as of March 2026, evidence of traction without venture funding. Solvea competes with hybrid platforms such as Smith.ai, which blends AI automation with human agents, enterprise voice specialists like PolyAI, WhatsApp-focused tools such as Runnr.ai and HiJiffy, and other no-code entrants including Goodcall, Allo, and Upfirst. Its differentiator is pairing a built-in trial phone number with per-credit billing, instead of the per-minute or per-agent fees those alternatives typically charge.

Pricing

Free: 1,000 credits/month, 3 agents, 50MB knowledge base, and a 7-day trial phone number, no cost. Basic: $30/month (or $300/year at a 20 percent discount), 30,000 credits/month, 10 agents, and 500MB knowledge base. Enterprise: custom pricing, contact sales. Phone, SMS, email, and live chat are included on every tier.

Key Features

• Multi-Channel AI Receptionist: One agent answers phone, SMS, email, WhatsApp, and live chat, giving customers the same answers no matter which channel they use.
• No-Code Setup with Templates: Pre-built industry templates (e-commerce, SaaS, hospitality, medical) cut initial configuration down to about three minutes, with plain-English instructions replacing manual scripting.
• One-Click Integrations: Connecting a CRM, calendar, or helpdesk takes a single click rather than an API key or webhook setup, syncing data automatically once authorized.
• 70 Percent Auto-Resolution Rate: The AI closes out simple requests such as booking changes, order-status checks, and password resets on its own, only escalating when a conversation gets complicated.
• Built-in Phone Number: A working phone number arrives with every signup and stays free to test for 7 days, so teams can route real calls before committing to a paid plan.
• Agent Assist Copilot: Real-time helper sits within helpdesks (Zendesk, Intercom), drafting 3-5 response options as human agents read tickets, reducing response time.

Pros

• New customers can start routing real calls within the first week, since the trial phone number needs no carrier setup or extra hardware.
• The free plan includes every channel (phone, SMS, email, live chat) rather than gating channels behind a paid tier, which is unusual among receptionist competitors.
• Public case studies name real customers such as Anker rather than anonymous logos, letting buyers verify the auto-resolution claims independently.
• A bootstrapped, profitable-leaning business model with paying customers already on the books suggests the product works well enough that people pay for it, not just a funded experiment.
• One-click integrations with major CRMs, helpdesks, and Shopify remove the need for custom API work or manual data entry to keep records in sync.

Cons

• Solvea is an early-stage, bootstrapped company with no disclosed venture funding, which raises sustainability questions: if it shut down, businesses would lose inbound call routing and conversation history overnight.
• Credit consumption varies by agent complexity and channel, so teams must experiment before they can reliably predict a realistic monthly spend.
• Complicated, high-risk, or emotional conversations still need a human follow-up, which limits full automation for harder support scenarios.
• Teams must adjust internally to trust AI-first answering and handoff notes, which takes change management for existing support staff.
• There is no mention of offline capabilities or a self-hosted option; the platform is web-only, creating a dependency on Solvea's own infrastructure.
• Agent seats are capped at 3 on the free tier and 10 on Basic; enterprises needing 50 or more agent accounts likely need custom licensing.

Visit Solvea Official Website