CoSupport AI pricing, plans and limits

Last updated: 2026-10-27

CoSupport AI is an AI customer support agent, covered by a US patent granted in November 2023, that resolves repetitive Level 1 tickets across chat, email and voice. It trains on a client's own past tickets and help center on a dedicated server, and every reply ships with an auditable record of its sources, checks and actions.

About CoSupport AI

CoSupport AI is a customer support automation company founded in 2020 by Daria Leshchenko after fifteen years of running support operations. Alex Khoroshchak took the CEO seat in 2024, the USPTO granted its message generation patent (US11823031B1) in November 2023, with more than 300 brands on its client list by the company's own count. The product is built by SupportYourApp, an outsourced support company whose name sits in the CoSupport site header. It sells two products on one platform: CoSupport AI Agent, which closes repetitive Level 1 tickets without a person, and CoSupport AI Assistant, which drafts replies that a human agent reviews and sends.

The agent trains on a client's past tickets, help center articles, product docs and policies, then answers across chat, email and voice. Version 2.0, released in June 2026, replaced single-pass retrieval with a loop that searches, checks the draft against business rules and re-reads its own output before sending. When a request falls outside its scope, it hands the conversation to a person with the full transcript and a short summary of what it already tried.

It runs natively inside Zendesk with chat, email and macros, works in Freshdesk, Zoho Desk and Salesforce too, and also connects to Intercom inboxes, HubSpot tickets and the Pylon B2B helpdesk. Teams with no helpdesk at all can run it as a standalone chat widget, which is how most Shopify stores deploy it. Knowledge can be pulled from Confluence, Notion, Google Drive, SharePoint and OneDrive, so the help center does not have to be rebuilt first.

The fit is a SaaS, e-commerce or outsourced support team whose queue is dominated by repeat questions about order status, billing and subscriptions, and that would rather pay for closed tickets than for agent seats. A queue made mostly of one-off technical investigations will see far less automation. Buyers comparing outcome-priced agents should also read the eesel AI record for a self-serve option, the Ada page for enterprise contracts and the Decagon entry for custom-built agents, compare Open if a published per-resolution rate without a quote matters most, weigh the Sierra record if a fully managed enterprise build is the goal, browse the customer support section of the directory, or start with HokAI's AI customer support buyer's guide, which sets the per-resolution prices side by side.

Pricing

Three billing models on the same feature set, with no setup fee, no seat charge and no long-term contract. 50 per AI resolution in October 2026). Server-based is a flat fee from $99 a month per 1,000 monthly tickets with unlimited AI responses.

04 per AI reply. Every plan opens with a 30-day pilot that includes 1,000 AI responses, and paid days are refunded if the agreed AI resolution target is missed in the second month. For per-resolution rivals, compare Fin on Intercom or the usage contracts of Ada.

Key Features

• Multi-step answer checks: Before replying, the agent searches the client's sources, validates the draft against business rules and re-checks its own output, rather than answering from one retrieval pass.
• Decision log on every reply: Each AI answer carries the sources it used, the checks it ran and any action it took, so a QA lead can trace a wrong answer and correct the rule once for all future tickets.
• Agentic API: The agent can carry out multi-step actions in connected systems, such as updating an order, cancelling a subscription or issuing a refund, with pre-built Shopify and Stripe workflows.
• Reads what customers attach: It accepts JPG, PNG, WEBP, GIF, BMP, PDF, MP4, MOV and WEBM files up to 100 MB per ticket, and reviews video frame by frame instead of only transcribing it.
• 60+ languages: It detects the customer's language and answers in it across chat, email and voice, as a built-in part of both the Agent and the Assistant.
• 15 connectors: The connector count rose from 7 to 15 in the latest release, adding Notion, Confluence, SharePoint, OneDrive, Shopify, Stripe and Pylon alongside the existing helpdesks.

Pros

• On the resolution plan a ticket the AI hands to a person costs nothing, so a pilot that underperforms stays cheap.
• The refund clause puts a written resolution target in the deal, so the buyer is not left to judge the pilot on feel alone.
• The standalone widget lets a Shopify store or small SaaS deploy it without buying a helpdesk first.
• Published case studies give checkable numbers: Softorino moved from 69% to 82% AI resolution in three months, according to CoSupport's own case study.

Cons

• The headline per-resolution price is a volume floor, so a smaller queue needs a quote to learn its real rate.
• Built for repetitive Level 1 work; a queue dominated by one-off technical cases will automate far less.
• The 85% average resolution figure for the new architecture comes from beta-user reports, per the vendor's About page, not an independent audit.
• The security page lists ISO 27001, GDPR and CCPA but no SOC 2 report or HIPAA BAA, which can stall US enterprise and healthcare procurement.
• One headline case study is not arm's-length: SupportYourApp, the BPO behind the $14,000-a-month savings claim on the pricing page, is also the company that builds CoSupport.
• There is no self-serve signup: every plan starts with a discovery call and roughly four days of setup and training.

Visit CoSupport AI Official Website