by Leena AI, Inc.
Leena AI review, pricing and verdict
Agentic AI colleagues that close HR, IT and finance tickets
- Best for
- HR operations leaders at large enterprises
- Not for
- Founders or ops leads at small startups
Should you use Leena AI?
Leena AI replaces a first-line HR, IT or finance helpdesk at large employers with colleagues that do the task rather than only answer. It publishes the structure of its pricing but no figures, and its headline numbers, including 70%+ of tickets auto-resolved, are its own, so a proof of value should test them.
Per Leena's own pages, its colleagues carry out the transaction (a password reset, a purchase order, a CRM update) inside the source system, and the autonomous version is sold as a separate token-billed platform.
Leena cites eight years of pre-built connectors and a Gartner Emerging Market Quadrant listing; its own Moveworks comparison says the rival is now part of ServiceNow, which gives that rival an installed base.
Also for
- IT service desk managers looking to cut ticket volume
- Finance shared-services teams handling repetitive approvals
Show 2 more
- Enterprise technology buyers evaluating agentic automation platforms
- HR shared-services directors at large employers
Also not for
- Buyers who need a published, self-serve price
Main trade-off
No published price figures or free tier, and headline results that are the vendor's own.
Leena AI pricing
- Billing model
- Enterprise
Leena publishes no price figure. Its pricing page lays out two parts: an annual per-employee license for the Assistants, and a platform fee plus token usage for the Colleagues Platform. A quote form answers within a day. No free tier.
What Leena AI does on its own
- Scope of autonomy
- Semi-autonomous
- Human approval boundary
- Human in the loop
- Maturity
- Enterprise
Safety controls
- Runs sandboxedSupported
- Audit loggingSupported
- Human in the loopSupported
- Output filteringNot supported
What it can operate
- API calls
- Database access
- Document reading
- Calendar
Where Leena AI runs
- Deployment
- Cloud · API
- Where it runs
- Web · API
- Memory
- Long term
Models it runs on
- WorkLM (proprietary)
- Claude Opus 4.8
- GPT-5.5
- Gemini 3.5
- Llama 4
Systems it connects to
| System | Type |
|---|---|
| ServiceNow | Native |
| Workday | Native |
| SAP | Native |
| Salesforce | Native |
| Microsoft Teams | Native |
| Slack | API |
| Oracle | Native |
| Native |
Languages it supports
- English
- Multilingual (100+ languages)
What Leena AI does
Leena AI is a New York company founded in 2018 whose AI Colleagues carry out HR, IT and finance requests inside systems such as Workday, ServiceNow and SAP. It claims 500-plus enterprise customers, and IBM Ventures announced a strategic investment in it in October 2026.
Universal Assistants
Harrison (HR), Iris (IT) and Fiona (finance) answer employee requests by voice or chat in 100+ languages, on a flat per-employee license with unlimited use.
AI Colleagues Platform
Runs colleagues that start work by themselves, for example resume screening or queue monitoring around the clock, billed as a platform fee plus token usage.
Forge and Studio
Forge, the assistant formerly called Studio Assist, builds AI Colleagues, protocols and tools from a description, according to the October 2026 newsletter.
Model choice
Since August 2026 customers can set the model behind the orchestrator and each protocol, with OpenAI, Azure OpenAI, Anthropic and Amazon Bedrock listed in the docs.
Show all 6 features
Connectors, MCP and A2A
Ships 200+ pre-built connectors with MCP and A2A built in, so outside agents can call colleagues and colleagues can call other agents.
Voice 2.0
A voice layer that, per the October 2026 newsletter, speaks the employee's language and switches language mid-call, alongside Teams, Slack and WhatsApp access.
Strengths and limits
Strengths
- G2 reviewers give Leena AI Autonomous Agent 4.6 out of 5 across 151 reviews, with ease of use (22 mentions) and customer support (20) among the strengths they cite.
- The pricing structure is public, with a flat per-employee license for the Assistant and token-billed usage for colleagues, and Leena says a proof of value measures cost per run before purchase.
- Public docs, a dated changelog and a trust centre listing SOC 2, SOC 1 and four ISO/IEC standards let a security team start review before a sales call.
Limits
- No price figures are published: a quote comes from a six-question form and takes up to one business day.
- Leena's pages disagree on models: the Workbench page lists Claude Opus 4.8 and WorkLM, while the August 2026 docs list Opus 4.5 to 4.7 and no WorkLM.
- Headline figures, including 70%+ of tickets auto-resolved and 4 to 10 times measured ROI, are Leena's own and name no cohort or period.
- G2 reviewers' most common complaints are technical issues (8 reviews), software bugs (5) and reporting issues (5).
- There is no free tier, so a team cannot test it without a sales-led proof of value.
Leena AI alternatives
The nearest AI agents on Hokai for the same job.
| Agent | Where it runs | Price | Maturity | Rating |
|---|---|---|---|---|
| Leena AI This page | Cloud · API | Quote | Enterprise | 3.7 |
 BrickantaAgentic AI that reviews tenders and keeps a construction project's memory. | Cloud | €890/mo (about $984) | Available | 3.6 |
 FlowScopeYC S26-backed firm that deploys AI agents to shadow employees for 2 weeks, then ships end-to-end process automations into production on existing systems. | Cloud | Quote | Available | 3.5 |
 Grok BotxAI's always-on AI teammates that sign into your apps and finish jobs. | Cloud | $30/mo | Available | 3.4 |
Leena AI facts
- Works offline
- No
- Minimum skill level
- Intermediate
- Budget fit
- Enterprise
- Open source
- No
- Ships
- Monthly
- Last major update
- Maker founded
- 2018
- Headquarters
- New York, NY, USA
- Total funding
- IBM Ventures invested on 20 October 2026 (terms undisclosed); earlier backers named in coverage include Bessemer Venture Partners and Greycroft
What changed
Questions about Leena AI
How is Leena AI priced?
Leena AI publishes no figures, only the structure. The Universal Assistant is a flat license per employee per year with unlimited, unmetered use, and the rate steps down as headcount grows. The AI Colleagues Platform adds an annual platform fee plus usage billed in tokens, which applies only to colleagues that run on their own. A six-question form on the pricing page returns a quote within one business day.
Does Leena AI offer a free trial?
No free tier or self-serve trial is listed. Leena says its proof of value runs your key use cases in a test environment and shows the measured cost per run, so a buyer sees the cost before committing. Leena also says customers go live in 45 days on average.
Is Leena AI SOC 2 compliant?
Its trust centre lists SOC 2, SOC 1, HIPAA, ISO/IEC 27001, 27017, 27018 and 27701, plus CCPA, VCDPA and LGPD. It offers SOC 2, HIPAA, penetration-test and vulnerability reports on request. The page does not say whether the SOC 2 report is Type I or Type II, so ask for the report during a security review.
What is the difference between the Universal Assistant and an AI Colleague?
Leena says one question decides it: who triggers the work. If a person asks, such as requesting time off or resetting a password, it is the Universal Assistant on the flat license. If the work runs on its own, such as screening every resume or monitoring a queue, it is an AI Colleague on the platform.
Which AI models does Leena AI use?
Leena calls the platform model-agnostic. Its Workbench page lists WorkLM, GPT 5.5, Claude Opus 4.8, Llama 4 and Gemini 3.5, while the August 2026 docs let customers pick OpenAI, Azure OpenAI, Anthropic or Amazon Bedrock models and do not mention WorkLM. Treat the exact list as moving and confirm it for your deployment.
About Leena AI
Leena AI is a New York enterprise agentic AI company, founded in 2018 by Adit Jain and colleagues, whose AI Colleagues take HR, IT and finance requests from employees and carry out the work inside systems such as Workday, ServiceNow, SAP, Salesforce and Oracle. On 20 October 2026 IBM Ventures announced a strategic investment with terms undisclosed, joining existing backers Greycroft and Bessemer Venture Partners. Leena says more than 500 enterprises use it and that it has been named a Leader in Gartner's Emerging Market Quadrant three times.
Read the full background
It sells two things. The Universal Assistants (Harrison for HR, Iris for IT and Fiona for finance) answer when an employee asks, by voice or chat. The AI Colleagues Platform runs autonomous colleagues that work without being asked, such as screening resumes or processing invoices, built in a no-code Studio and, since October 2026, with Forge, which builds colleagues, protocols and tools from a description. The docs describe Agent Operating Protocols, evaluations, MCP and code tools, the voice layer runs on Retell AI, and customers can choose models from the Claude and ChatGPT families for the orchestrator.
The public changelog, read on 13 November 2026, shows a September newsletter on Performance Insights, an October one covering Forge, Voice 2.0 and a Workflows Studio that can test itself, and a 5 November notice that web voice calls move to Retell's v3 platform on 17 November. An August 2026 release added the model choice.
It is built for large employers, and its trust centre names Coca-Cola, Nestle, MongoDB, AB InBev and H&M among organisations that reviewed it. Where an alternative wins: Leena's own comparison pages name Microsoft Copilot Studio, Moveworks, Glean and Workday as the products buyers weigh against it. Glean is the pick when company-wide search matters more than back-office tickets, Copilot Studio suits teams standardising on Microsoft, and Moveworks, which Leena describes as now part of ServiceNow, centres on the IT service desk and has no Hokai record yet. Hokai lists Leena with other operations agents. Hokai's scores rest on Leena's pricing page, docs, trust centre and press coverage and on G2's review counts; nobody here has run a deployment.
Sources and guides
Official sources
- Leena AI official site Vendor
Autonomy, guardrails, integrations and pricing on this page are read from Leena AI, Inc.'s own documentation. The verdict is Hokai's reading of them, not the vendor's claim.
Lists that include Leena AI
More AI Agents on Hokai
Nectar Creator AgentFinds, vets and messages creators for a brand's influencer program
Bretton AIAI agents and analysts that run AML, KYC and fraud work for banks.
TownA work assistant that learns your people, projects and voice.
StellarFirmA team of AI assistants you run as CEO, with Approve on every send.AkoAn AI teammate that does ops work inside Slack, WhatsApp and email.
NebulaA shared workspace where your team and your AI agents work together.