Leena AI replaces a first-line HR or IT helpdesk with AI Colleagues that plan and execute the ticket themselves, not just chat about it. It already runs at 500-plus enterprises including Coca-Cola, Sony, and Airbnb, and it is built for large workforces, not small teams, since its 2018 founding.
An agentic AI assistant for enterprise back offices, Leena AI executes HR, IT, and finance transactions itself rather than just answering questions about them. Its AI Colleagues auto-resolve more than 70% of employee tickets without a human agent, working inside systems like Workday and ServiceNow instead of a bolt-on chatbot.
Maker: Leena AI, Inc. · Autonomy: semi autonomous · Maturity: ENTERPRISE
Underlying models: WorkLM (proprietary), Claude Opus 4.8, GPT-5.5, Gemini 3.5, Llama 4
About Leena AI
Leena AI is an enterprise agentic AI platform founded in 2018 by Adit Jain, Anand Prajapati, and Mayank Goyal, headquartered in New York City with a second office in New Delhi. The company has raised $40.1 million across four rounds, including a $30 million Series B led by Bessemer Venture Partners with participation from Greycroft and B Capital Group. Unlike a single Q&A chatbot, Leena AI is built to execute transactions, not just answer questions, inside a company's own HR, IT, and finance systems. At the center of the platform is WorkLM, Leena AI's own language model, though the agent also routes tasks to third-party models including Claude Opus 4.8, GPT-5.5, Gemini 3.5, and Llama 4 depending on the job. A central orchestrator called the Leena AI Brain breaks a single employee prompt into sub-tasks, then dispatches each one to an application-specific agent connected to more than 200 enterprise systems of record, including Workday, ServiceNow, SAP, Salesforce, and Oracle. It can reset a password, file a purchase order, or update a CRM record on its own, with human-in-the-loop approval built in for sensitive actions. The platform ships pre-built AI Colleagues for HR, IT, finance, procurement, and sales, reachable by voice, Microsoft Teams, Slack, WhatsApp, SMS, or an IVR line. IT teams use it to auto-resolve password resets and access requests; HR teams route leave, payroll, and benefits questions to it; finance and procurement teams use it to generate purchase requests and revenue reports. It is built for large organizations, not small teams: independent reviewers put its practical minimum around 1,000 employees. Leena AI does not publish standard pricing and offers no free tier; access is sold as an enterprise subscription licensed by total employee headcount and selected modules, with final terms set through a custom sales quote. Deployment options include multi-tenant, single-tenant, or a private VPC on AWS, Azure, or GCP, and the platform carries SOC 2 Type II, ISO 27001, HIPAA, GDPR, and CCPA certifications, with additional certifications available under NDA. Leena AI kept a steady release cadence through 2025, launching voice-enabled AI Colleagues in July and the AI Colleague Studio, a no-code workspace for building custom colleagues, in October. It has also added bidirectional MCP and A2A support, letting external MCP clients call Leena's colleagues and letting Leena delegate work to other vendors' agents, positioning it as an interoperability layer rather than a closed system.
Pricing
No published pricing. Enterprise subscription license priced by total employee headcount and selected modules (HR, IT, finance, procurement AI Colleagues), quoted individually by Leena AI's sales team. No free tier and no self-serve checkout.
Key Features
- AI Colleague Studio: Design, test, and launch a custom AI Colleague without a heavy development cycle, with reviewers citing about two weeks to get a first one live.
- Knowledge Studio: A centralized layer for authoring, versioning, and governing the enterprise knowledge base that grounds every AI Colleague's answers, with built-in conflict checks.
- Agentic ticket resolution: Breaks a single employee prompt into sub-tasks and executes them directly in ERP, CRM, HRIS, and ITSM systems, resetting passwords or filing purchase orders without a ticket queue.
- Voice and omnichannel access: Employees reach an AI Colleague through Teams, Slack, WhatsApp, SMS, an IVR phone line, or spoken commands, with human approval required before sensitive actions run.
- MCP and A2A interoperability: Outside MCP clients can call Leena's AI Colleagues directly, and Leena can hand off work to agents built by other vendors, instead of locking customers into one closed system.
- Multi-model routing: Depending on the task, it calls out to GPT-5.5, Gemini 3.5, Llama 4, or Claude Opus 4.8 in addition to its own proprietary WorkLM.
Strengths
- Auto-resolves more than 70% of IT, HR, and finance tickets across its enterprise customer base, per company-reported figures.
- Rated 4.6/5 across 151 reviews on G2, with reviewers citing measurable ticket deflection and reduced headcount churn.
- Built up over eight years, its integration layer reaches 200+ systems of record, from Salesforce and Oracle to Workday and ServiceNow.
- Offers single-tenant isolation via a dedicated deployment on Google Cloud, Azure, or AWS, beyond the standard multi-tenant setup.
Weaknesses
- Publishes no pricing; access requires a custom sales quote, and the license is priced by total employee headcount rather than actual usage.
- Has no free tier, so smaller teams cannot try the platform without going through enterprise sales.
- Reviewers on G2 and Gartner describe vendor-led implementation as slow, with configuration and knowledge setup adding time before it delivers consistent value.
- Independent analysts note the platform works best above roughly 1,000 employees, leaving smaller or mid-market teams underserved.
Frequently Asked Questions
How much does Leena AI cost in 2026?
Leena AI has not published standard pricing tiers. Contracts are quoted per organization based on your total employee count and which AI Colleagues you select, such as HR, IT, or finance, with the license fee set individually by Leena AI's sales team. There is no self-serve checkout, so implementation and onboarding costs are scoped case by case.
Is Leena AI SOC 2 compliant?
Yes. The platform's compliance stack includes ISO 27001, HIPAA, GDPR, and CCPA on top of its SOC 2 Type II report, and Leena AI states customer data is never used to train its models. Extra certifications are shared with enterprise buyers under NDA on request. There is no free tier, so most customers verify these controls during a sales-led security review before rollout.
What are the best alternatives to Leena AI?
Moveworks is the closest competitor for large enterprises already on ServiceNow, and it now ships as ServiceNow's own conversational front end after the December 2025 acquisition. Workativ is a better fit for buyers who want published, usage-based pricing instead of Leena's headcount-based license. Glean and similar enterprise search assistants are worth a look if the priority is company-wide knowledge search rather than back-office ticket automation.
How does Leena AI compare to Moveworks in 2026?
Moveworks is now positioned as the conversational layer built into the ServiceNow platform, so it is the stronger pick for teams standardizing on ServiceNow. Leena AI stays vendor-neutral, connecting to a wide roster of pre-built tools across ServiceNow, Workday, SAP, Salesforce, and Oracle rather than favoring one system of record. Both are quote-only enterprise products; Leena AI is more open about its own model, WorkLM, while Moveworks now runs on ServiceNow's stack.
How do you get started with Leena AI?
There is no self-serve signup: you request a demo through leena.ai, and the sales team scopes which AI Colleagues (HR, IT, finance, procurement) and which of your systems of record to connect first. Implementation is vendor-led, and the AI Colleague Studio lets your team customize a ready-made colleague or build a new one, with reviewers citing roughly two weeks to launch a first customized colleague.
Top Alternatives
- ChatGPT Work: Pick ChatGPT Work if you want one general-purpose workspace agent for any team; pick Leena AI if you need pre-built HR, IT, and finance ticket automation instead of a general assistant.
- FlowScope: Pick FlowScope if you want an agent that shadows your team to discover a process before automating it; pick Leena AI if you already know which HR, IT, or finance workflow you want an AI Colleague to run today.