Contacting Support

Last updated: 2026-05-27

Contacting Support

Use the contact form at 0 — it routes your message to the right inbox based on the topic you select.

Direct channels

All inquiries go to: info@hokai.io

Whether you have questions about editorial corrections, press mentions, partnerships, privacy rights, security vulnerabilities, careers, or anything else — reach out to info@hokai.io.

For formal privacy/GDPR requests, you can also use the /gdpr form.

For security vulnerabilities, see also security.txt.

Response targets

• Editorial corrections: 2 business days
• Vulnerability disclosures: acknowledged within 3 business days
• Data-rights requests: within 30 days
• Everything else: 2 business days, often faster

What to include

• Your account email (if you have one)
• What you were trying to do
• What happened instead
• Screenshots if they help explain the issue

Before you email

For most issues, try these first:

• Refresh your browser
• Clear your cache
• Check the relevant troubleshooting page in this docs section

• Troubleshooting Smart Match
• Troubleshooting Account Access
• Platform Status