Contacting Support
Last updated: 2026-05-27
Use the contact form at 0 — it routes your message to the right inbox based on the topic you select.
Direct channels
All inquiries go to: Hokai@aioasia.com
Whether you have questions about editorial corrections, press mentions, partnerships, privacy rights, security vulnerabilities, careers, or anything else — reach out to Hokai@aioasia.com.
For formal privacy/GDPR requests, you can also use the /gdpr form.
For security vulnerabilities, see also security.txt.
Response targets
- Editorial corrections: 2 business days
- Vulnerability disclosures: acknowledged within 3 business days
- Data-rights requests: within 30 days
- Everything else: 2 business days, often faster
What to include
- Your account email (if you have one)
- What you were trying to do
- What happened instead
- Screenshots if they help explain the issue
Before you email
For most issues, try these first:
- Refresh your browser
- Clear your cache
- Check the relevant troubleshooting page in this docs section