Elyos AI review, pricing and verdict
AI voice and email agents for trades and field service firms
- Best for
- Operations directors at plumbing, heating, and electrical contracting firms
- Not for
- Sole trader or single-van operator without a job management system to integrate with
Should you use Elyos AI?
Elyos AI is for UK trades and field-service firms that lose jobs to unanswered calls and evening admin. It now sells eight agents across voice, email and an Operator, and only through a demo. Amax Fire and Security says it handles 30% of technical calls with no human involved.
Agents that book, reschedule and dispatch jobs inside Simpro or ServiceTitan and transfer emergency call-outs to an on-call engineer, built around trades vocabulary such as no heating and no hot water.
Elyos shows a Simpro marketplace listing and named case studies at gas, fire and security firms; its model stack is undisclosed, so lock-in beyond those integrations cannot be judged.
Also for
- Managing directors of fire and security service companies
- Facilities and property services managers who run their own maintenance call center
Show 3 more
- Trades businesses currently paying for an outsourced out-of-hours answering service
- Operations director at a multi-engineer trades or field service firm
- Managing director at a fire and security or property services company
Also not for
- Trades business outside the UK needing multi-language phone support today
Main trade-off
No public pricing, no published model or speech stack, and performance claims that are the vendor's own.
Elyos AI pricing
- Billing model
- Enterprise
Elyos does not publish pricing, and its site has no pricing page: every customer starts with a booked demo and a quote. No free tier or trial is listed. Office calls are an optional add-on to the Operator, according to its Operator page.
What Elyos AI does on its own
- Scope of autonomy
- Semi-autonomous
- Human approval boundary
- Human in the loop
- Maturity
- Generally available
Safety controls
- Audit loggingSupported
- Human in the loopSupported
- Runs sandboxedNot supported
- Output filteringNot supported
What it can operate
- API calls
- Calendar
- Database access
Where Elyos AI runs
- Deployment
- Cloud
- Where it runs
- Web
- Memory
- Long term
Systems it connects to
| System | Type |
|---|---|
| Simpro | Native |
| ServiceTitan | Native |
| Commusoft | Native |
| HighLevel | Native |
| Native |
Languages it supports
- English
What Elyos AI does
Elyos AI, based in London and started in 2023, sells AI agents to trades and field-service businesses. Its agents answer calls and emails, diagnose faults, book and reschedule jobs in systems such as Simpro, and hand emergency call-outs to an on-call engineer. A $13M Series A in January 2026 was led by Blackbird.
Out-of-hours call coverage
The Out-of-hours Agent diagnoses faults, books and reschedules jobs, and transfers emergency call-outs to an on-call engineer, with WhatsApp notifications for each call-out.
Daytime customer service rep
Elyos calls it fully autonomous: it answers general enquiries, books and reschedules jobs, runs fault diagnostics and takes unlimited concurrent calls, per its Daytime Agent page.
Outbound campaigns and quotes
Outbound campaigns and a trained sales executive agent follow up new leads, and the homepage says over 80% of leads convert to jobs (Elyos's own figure).
Appointments and scheduling
The Appointment Confirmation Agent targets no-access visits, and the Scheduling Assistant books, reschedules and dispatches jobs synced with the diary.
Show all 7 features
Email Agent
Triages every incoming email, reads PDF work orders, holds the back-and-forth to collect what is missing and books the job into the CRM, and Elyos promises a reply in under two minutes.
Operator
Answers plain-English questions such as engineer utilisation or unbilled jobs across calls, emails and CRM records, then sends the chaser or updates the record; office calls are an optional add-on.
Field Engineer Assistant
Targets missing job notes, so admins can invoice without chasing the engineer.
Strengths and limits
Strengths
- Case studies name customers and figures: Amax Fire and Security says 30% of its technical calls now finish without a human, and James Frew's operations manager says its agent takes over 500 calls a day.
- Elyos is listed on the Simpro marketplace, and the James Frew case study describes jobs, appointments and customer data handled inside Simpro, so staff do not reconcile a separate system.
- A Series A led by Blackbird in January 2026 and founders who came from OVO and Bulb Energy give it money and field-service experience to keep building.
Limits
- There is no price list or pricing page, and every purchase starts with a demo, which slows a small firm comparing costs.
- Elyos does not publish which language model or speech stack powers its agents, so latency and reasoning quality cannot be compared with voice platforms.
- Its homepage performance figures (over 96% customer satisfaction after a call, over 80% of leads converting and a lower cost base) are the vendor's own and name no cohort or period.
- International expansion is described in Series A coverage as a 2026 plan, so a trades business outside the UK should ask what is live today.
Elyos AI alternatives
| Agent | Where it runs | Price | Maturity | Rating |
|---|---|---|---|---|
| Elyos AI This page | Cloud | Quote | Available | 3.1 |
 NexusCall AIPick NexusCall AI for a published entry price and a free pilot; pick Elyos AI for calls that must become jobs inside Simpro or ServiceTitan. | Cloud | $297/mo | Available | -- |
 ZeusAI agent that builds, tests and tunes your voice agents | Cloud · API | Per minute | Beta | 3.5 |
 BerryAI renewal agent for the long-tail customers of B2B SaaS companies. | Cloud · API | -- | Enterprise | -- |
Elyos AI facts
- Works offline
- No
- Minimum skill level
- Basic
- Budget fit
- Mid
- Open source
- No
- Ships
- Sporadic
- Last major update
- Maker founded
- 2023
- Headquarters
- London, United Kingdom
- Total funding
- $13M Series A (19 January 2026), Blackbird the lead investor
What changed
- Release Elyos AI raises $13M Series A to scale AI agents for the trades source
Questions about Elyos AI
How much does Elyos AI cost?
Elyos publishes no prices. Its site has no pricing page, and every route in leads to a booked demo and a custom quote, so there is no monthly fee, per-call rate or minimum to quote. The Operator page says office calls are an optional add-on, which means the final bill depends on which of the eight agents a firm switches on.
Is there a free plan or trial for Elyos AI?
None is listed. The homepage offers a recorded sample call to listen to and a form to book a demo, and onboarding is run by Elyos staff after that. A firm that wants a published entry price and a pilot has to look at other vendors.
Which software does Elyos AI connect to?
Its integrations page shows Simpro, ServiceTitan, Commusoft and HighLevel, and WhatsApp is used for call-out notices. A 2025 founders' note also names Joblogic and says Elyos integrates with dozens of other CRMs. Ask which of these are live for your own system before signing. On 13 November 2026 Simpro's public marketplace listing for Elyos still said its agents handle over 100 calls at once and manage booking, rescheduling, reminders, quote chasing and lead qualification inside Simpro, while Elyos's own Daytime page says unlimited concurrent calls.
Is Elyos AI fully autonomous?
For routine calls, close to it. Elyos calls its Daytime agent a fully autonomous customer service rep, and Amax Fire and Security told Blackbird that a share of its technical calls now finish with no human involved. The Out-of-hours Agent, however, transfers emergency call-outs to an on-call engineer, so a person still takes the urgent cases.
Does Elyos AI handle email as well as calls?
Yes. Its Email Agent triages incoming mail, reads PDF work orders, asks the sender for anything missing, then creates the job in the CRM. A separate Operator answers questions about calls, emails and CRM records and can act on the answer, but Elyos does not date either launch on the pages read.
About Elyos AI
Elyos AI is a London company, founded in 2023 by Adrian Johnston, Philippa Brown and Panos Stravopodis and backed by Y Combinator, that sells AI agents to plumbing, electrical, heating, gas, fire and security and property-service firms. The founders' own note says Brown and Stravopodis came from OVO and Bulb Energy, and that Elyos set out to stop trades businesses losing jobs to unanswered calls and evening admin. What makes it an agent rather than an answering script is that it books, reschedules and dispatches jobs in the customer's own software and runs an on-call process, instead of only taking a message.
Read the full background
Elyos now lists eight agents. The Out-of-hours Agent diagnoses faults and passes emergencies to a human engineer on call, and the Daytime Customer Service Rep handles enquiries and bookings. Outbound campaigns chase leads, the Appointment Confirmation Agent targets no-shows, the Scheduling Assistant dispatches jobs and the Field Engineer Assistant tackles missing job notes. The newest pages describe an Email Agent that reads work orders and books jobs, and an Operator that answers questions across calls, emails and CRM records and can send chasers. It connects to Simpro, ServiceTitan, Commusoft and HighLevel, with WhatsApp for call-out notices. Elyos does not name the language model behind its voice stack.
It is aimed at operations directors and managing directors of trades firms that cannot staff a 24/7 call desk. Customers named on its site include James Frew, whose operations manager says its agent Jamie handles over 500 calls a day, plus Amax Fire and Security, GasCare Group, Custom Heat and AB Electrical. On 19 January 2026 Elyos announced a Series A led by Blackbird with PiLabs, Y Combinator and 468 Capital, and the coverage says the money goes to engineering, go-to-market, deeper CRM integrations and international expansion planned for 2026. Hokai's scores rest on Elyos's own pages, its case studies, the Simpro listing and press coverage; nobody here has used the product.
Where an alternative wins: a firm that wants a published price can compare NexusCall AI, an AI phone receptionist for service businesses with a free pilot. Developers who would rather build their own phone agent can start from Retell AI or Vapi, and the guide to AI receptionists compares flat-fee services with per-minute voice agents. Hokai lists Elyos with other customer service agents.
Sources and guides
Official sources
- Elyos AI official site Vendor
Autonomy, guardrails, integrations and pricing on this page are read from Elyos AI's own documentation. The verdict is Hokai's reading of them, not the vendor's claim.
Hokai guides that mention Elyos AI
Lists that include Elyos AI
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