Last updated: 2026-07-01
Reviewly is an AI-powered Google review management platform that requests reviews by SMS in over 100 countries, drafts AI replies to incoming reviews, and matches sentiment against SEO keywords the business supplies. It works inside a text-message thread rather than a browser dashboard, with white-label options for reputation agencies.
About Reviewly
Reviewly is a Google review management platform built around text messaging instead of email or in-app prompts. After a service is completed, the business sends a review request by SMS, and Reviewly cross-references the resulting review's sentiment against SEO keywords the business supplies, so the review-request prompt reads as personal rather than templated. When a new Google review posts, Reviewly texts the owner right away and drafts a reply they can approve and send from the same conversation thread. Outside of SMS, Reviewly sells physical hardware for in-person collection: QR codes, NFC tags, and branded Review Plates, and tracks which staff member generated each review on an internal leaderboard. Agencies can run the platform under their own domain and branding, and franchise operators can group two to five locations on a single multi-location plan; enterprise contracts cover larger chains.
Pricing
Starter: $39/month (20 feedback requests). Growth: $79/month for a higher request cap. Professional: $129/month (250 requests). Single-location annual: $1,499/year. Multi-location annual (two to five locations): $3,999/year. Enterprise: custom quote for higher volume.
Key Features
- SMS Review Generation in 100+ Countries: Sends review request texts to customers in over 100 countries immediately after service, increasing review volume through the highest-response-rate communication channel.
- AI Sentiment Analysis with SEO Keyword Matching: Analyzes review content for customer sentiment and cross-references business-provided SEO keywords to generate review suggestions that are authentic and search-optimized.
- AI Reply Drafting via SMS Notification: Sends instant SMS alerts when a new Google review arrives and provides AI-drafted reply suggestions that the owner can send directly from their text conversation.
- Physical Review Touchpoints: Includes QR codes, NFC tags, and Review Plates for on-site review collection at point of service without requiring a follow-up SMS.
- White-Label Agency Support: Provides full white-label capabilities with custom domain hosting and brand integration, enabling agencies to resell review management under their own brand.
Pros
- SMS review requests notify the owner instantly and arrive with an AI-drafted reply already written in the same text thread, closing the response loop faster than browser-based review tools.
- SEO keyword-guided review suggestion prompts are a direct revenue lever, producing review content that improves local search rankings alongside genuine feedback volume.
- The full-feature trial covers the SMS, AI reply, and NFC/QR workflow completely, so the whole system gets a real test run ahead of any payment.
Cons
- Pricing scales by feedback-request volume rather than seats, so high-volume businesses can outgrow the Professional tier and need an Enterprise custom quote.
- SMS review request campaigns in some regions carry regulatory requirements (TCPA in the US, GDPR in EU) that require explicit opt-in management, which adds compliance complexity not mentioned in the feature set.
- White-label and multi-location features sit behind annual-only billing, which shuts out agencies or franchises that want to pay month-to-month.
Frequently Asked Questions
What does Reviewly actually cost?
Three monthly tiers run from $39/month for Starter (20 feedback requests) up through $79/month for Growth to $129/month for Professional (250 requests). Annual billing runs $1,499/year for a single location or $3,999/year across two to five locations, and enterprise volume needs a custom quote.
Does Reviewly have a free plan?
No ongoing free plan exists. New accounts get a 10-day trial with full access to SMS review requests, AI reply drafts, and the NFC/QR collection tools, enough to test the whole workflow before the entry-level paid tier kicks in.
What should you use instead of Reviewly?
The closest option on HokAI is Vendasta, which bundles reputation management into a wider white-label suite for agencies serving many SMB clients rather than reviews alone. Outside HokAI, Birdeye and Podium are the two most recognized standalone review-management platforms, both broader than Reviewly's SMS-first, single-purpose tool.
Reviewly or Vendasta: which should you pick?
Vendasta is the broader white-label platform, covering CRM, e-commerce, and dozens of resellable SMB apps on top of reputation management, starting around $99/month. Reviewly stays narrower and deeper on one job instead: SMS-based review requests, AI-drafted replies, and physical NFC/QR touchpoints, priced under half that. An entire agency stack points toward Vendasta; a dedicated review-generation tool points toward Reviewly.
How long does it take to get going with Reviewly?
The trial itself sets the clock: 10 days with full access to every feature, so there's nothing extra to wait on as you go. Sign up at reviewly.ai, connect your Google Business Profile, and add the SEO keywords you want customer reviews to reinforce, then send your first SMS review request once a job is complete.
Top Alternatives
- Vendasta: One dashboard covering CRM, e-commerce, and multi-service reputation work is Vendasta's pitch. Reviewly stays lighter and SMS-only, focused purely on generating and answering Google reviews.
HokAI guides covering Reviewly
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- HubSpot vs Vendasta: Which Should You Use in 2026?: HubSpot now bills Breeze AI at $0.50 per resolved chat, while Vendasta locks its white-label portal behind a 12-month contract. See which fits your business.