Last updated: 2026-05-27
Modern (YC P26) automates 80%+ of IT tickets inside Slack and Teams with SOC 2 compliance. Resolves 50% of requests in 30 days. Contact for enterprise pricing.
Modern is a YC Spring 2026 AI-native ITSM that automates 80%+ of IT requests inside Slack, Teams, email, and WhatsApp. It handles access management, onboarding, offboarding, hardware provisioning, and security with SOC 2 compliance and policy enforcement. Teams report 50% ticket closure within 30 days and 62% reduction in ticket handling. Pricing is enterprise-only; contact getmodern.ai.
Modern, founded in 2026 and backed by Y Combinator Spring 2026, is an AI-native IT service management platform that replaces legacy ITSM tools like ServiceNow, Jira SM, and Ivanti. Built by Seb Poole (CEO, previously co-founded Frankie/Unmind which raised $100M) and Aleks Tomovski (Wix, Canva), the platform runs AI agents inside the communication channels IT teams and employees already use: Slack, Microsoft Teams, email, voice, WhatsApp, and Telegram. It automates 80%+ of IT requests and closes 50% of tickets within 30 days, rising to 70% by day 60. The core difference between Modern and legacy ITSM is architecture. Traditional platforms require months of implementation and rigid manual workflows. Modern generates workflows through natural language, suggests automations based on patterns in your existing ticket data, and executes them through deterministic, auditable actions that maintain compliance at every step. The platform splits reasoning from execution to keep AI decisions transparent and governable, with SOC 2-grade audit trails and policy enforcement built in rather than bolted on. Modern handles the full IT service spectrum: access management with just-in-time provisioning, employee onboarding (saving 10 hours per new hire), offboarding automation (100% automated in customer deployments), hardware provisioning, security incident response, and procurement workflows. It integrates natively with ServiceNow, Zendesk, Datadog, Microsoft Graph, Google Workspace, Workday, BambooHR, SAP, Salesforce, Atlassian, Slack, and Cisco Meraki. Teams using Modern have reported 62% reduction in ticket handling volume, 74% faster response times, and 2x more tickets resolved per agent per month. Pricing is not publicly disclosed as of May 2026. Modern is available as a standalone ITSM platform or as an AI overlay on top of existing ServiceNow or Jira SM deployments. A managed service option (Modern Managed) is available for teams that want the full platform plus an operations team to run it. Enterprise pricing is available via contact at getmodern.ai.
No public pricing disclosed as of May 2026. Enterprise pricing only via contact at getmodern.ai. Available as standalone ITSM or overlay on ServiceNow/Jira SM. Modern Managed (full-service option) available at custom pricing.
Modern is an AI-native IT service management platform, founded in 2026 and backed by Y Combinator Spring 2026. Built by Seb Poole (previously Frankie/Unmind, $100M raised) and Aleks Tomovski (Wix, Canva), it replaces legacy ITSM tools by running AI agents inside Slack, Teams, email, WhatsApp, and Telegram. The platform automates 80%+ of IT requests, including access management, onboarding, offboarding, hardware provisioning, and security workflows. Teams report 50% ticket closure within 30 days and 62% reduction in ticket handling volume.
Modern does not publish a public pricing page as of May 2026. The platform is enterprise-only and pricing is available through direct contact at getmodern.ai. No self-serve free tier, monthly subscription, or published rate card exists. Modern offers two deployment models: a standalone ITSM platform and an AI overlay on top of existing ServiceNow or Jira SM deployments, each priced separately. A Modern Managed option (full platform plus operations team) is also available at custom pricing. Teams should plan for an enterprise sales cycle with demo, scoping, and custom contract.
Modern provides six key functions for IT teams. Its end-to-end request automation closes 80%+ of tickets without human routing. Native Slack, Teams, email, WhatsApp, and Telegram integration means employees never need a separate portal. Access management with just-in-time provisioning handles software, SaaS, and hardware requests automatically. Natural language workflow creation lets IT managers build new automations in minutes rather than weeks. SOC 2-grade audit trails log every action for compliance. And native integrations with ServiceNow, Workday, BambooHR, SAP, Salesforce, and 10+ more systems eliminate manual data entry across platforms.
Modern does not offer a free tier as of May 2026. The platform targets enterprise IT teams and is priced accordingly through a sales-led process. No trial period, sandbox environment, or limited free plan has been publicly announced. Teams interested in evaluating Modern should submit a demo request at getmodern.ai, after which the team will provide a scoped pilot discussion. For companies on a tight budget, alternatives like Freshservice and Atomicwork publish pricing and offer trial tiers.
ServiceNow is the market leader for enterprise ITSM with the deepest feature set, but costs $100K+ annually and takes 6-12 months to implement. Freshservice offers an accessible mid-market ITSM with published pricing starting around $19/agent/month and a 21-day free trial. Atomicwork is an AI-native alternative similar to Modern that focuses on agentic resolution inside Slack with published pricing. Jigso is a lighter-weight Slack-native IT assistant that surfaces SaaS alerts and handles simple requests without the full ITSM footprint. Pick Modern when you need 80%+ automation with enterprise-grade compliance at scale.
Modern is best for IT directors and operations managers at mid-market companies with 100-2,000 employees that are running legacy ITSM platforms and drowning in repetitive access requests, onboarding tasks, and software provisioning tickets. It is specifically strong for companies with high employee onboarding volume, where its 100% automated offboarding and 10 hours/hire saved metrics make the ROI clearest. It is not suitable for very small teams (under 50 employees) who need simple ticket tracking, or for external customer support teams who need a tool focused on external-facing service.
Modern does not publish a public REST API or developer documentation as of May 2026. The platform's integration approach is connector-based: it connects to enterprise systems through native integration modules rather than raw API access. No MCP (Model Context Protocol) server has been published. Developers or IT teams with custom integration requirements should discuss their specific system landscape during the onboarding process at getmodern.ai. The platform's 14+ native integrations cover the most common enterprise ITSM, HRIS, and identity systems.
ServiceNow is the enterprise ITSM standard with the broadest feature set, a 100,000+ customer base, and an entrenched partner ecosystem, but it costs $100K-$1M+ annually, takes 6-12 months to implement, and requires certified administrators. Modern is a 2026 AI-native alternative that deploys in weeks by generating workflows through natural language and running them inside Slack rather than a separate portal. Modern claims 80%+ automation vs ServiceNow's typical 30-40% automation rate with standard configuration. ServiceNow wins on depth, compliance certifications, and ecosystem; Modern wins on deployment speed, automation rates, and UX. Choose ServiceNow if you need the full ITSM suite with CMDB and complex change management; choose Modern if you need fast, high-automation IT request handling with minimal implementation overhead.