Last updated: 2026-08-19
Jam is a browser-based bug reporting tool that has generated over 15 million shareable reports for developers and QA teams since launch. A single click captures console logs, network requests, and a screen recording, which Google Gemini analyzes to draft the bug title and reproduction steps automatically.
About Jam
Jam is a browser-based bug reporting tool built by a New York startup founded in 2020 by Dani Grant and Mohd Irtefa, backed by Union Square Ventures and GGV Capital. A Chrome extension runs in the background and captures console logs, network requests, user actions, device info, and a screen recording in one click, packaging everything into a single shareable link. Google Gemini analyzes each capture and automatically writes the bug title, summary, and step-by-step reproduction instructions, replacing vague Slack messages and manual screenshots with a report that already includes the diagnostic context a developer needs to start fixing immediately. Since launch, users have created over 15 million Jams. The Last 30 Seconds feature retroactively captures the moments right before a bug appears, so edge cases that are otherwise impossible to reproduce on demand become shareable in one click. Jam runs as a Chrome browser extension on desktop and has a dedicated iOS app for mobile bug reporting. In 2026 the company launched an official MCP server that lets AI coding agents pull bug context directly into a coding session. Jam holds SOC 2 Type II certification and opts out of allowing Google Gemini to train on customer session data.
Pricing
Free plan with 5-minute recording limit and 5 AI trial uses. Pro for individuals at $12/month. Team plan at $14/seat/month (max fifteen creator seats, 200 AI uses/user/month). Enterprise pricing custom with unlimited AI usage and dedicated support.
Key Features
- 1-Click Bug Capture: Records screenshots, screen video, console logs, and network requests simultaneously with one click, producing a complete developer-ready bug report in under 10 seconds.
- AI-Generated Repro Steps: Google Gemini analyzes captured sessions and writes a bug title, description, and numbered reproduction steps, automatically completing 27% of tickets without any human editing.
- Last 30 Seconds Replay: Captures the 30 seconds before a bug is reported retroactively without pre-starting a recording, making low-reproducibility edge cases shareable for the first time.
- MCP Server Integration: Official MCP server at mcp.jam.dev lets Claude Code, Cursor, and Windsurf pull console logs, network requests, and user actions directly into an AI coding session for autonomous bug fixing.
- Dozen-Plus Native Integrations: Pushes developer-ready bug reports directly to Jira, Linear, GitHub Issues, Notion, Slack, and Zendesk with all technical context pre-attached, eliminating manual field-filling across tools.
- JamGPT Error Debugging: Analyzes captured console errors and failed network requests to explain the root cause in plain English, propose solution approaches, and suggest specific code fixes within the same interface.
Pros
- Auto-captures console logs and network requests without any developer instrumentation on the target app, unlike LogRocket and Sentry which require a tracking script installed in the codebase.
- MCP server at mcp.jam.dev lets AI coding agents pull full bug context (logs, network, video) and generate fixes autonomously, a capability no other standalone bug reporter offers as of 2026.
- Free plan requires no credit card and includes the core 1-click capture with automatic log attachment, making it viable for solo developers and small teams without a dedicated budget.
Cons
- Chrome extension exclusivity blocks Firefox, Safari, and Edge users from creating Jams, limiting adoption in organizations with strict browser policies or cross-browser QA requirements.
- AI analysis shares session data with Google Gemini by default, which disqualifies Jam for teams under HIPAA requirements, strict data residency rules, or air-gapped environments.
- Team plan caps at fifteen creator seats, forcing larger teams into undisclosed Enterprise pricing with no self-serve option - a friction point compared to tools like Linear with transparent per-seat pricing at any scale.
Data Handling
- Training-data policy
- Does not use customer data to train AI models. Session data is shared with Google Gemini for AI feature processing only, with explicit opt-out from Gemini training.
- Compliance
- SOC 2 Type II
Frequently Asked Questions
How much do you pay for Jam?
Jam has four pricing tiers: Free, Pro, Team, and Enterprise. The Free plan costs $0; Pro is $12 per month for individuals; Team is $14 per seat monthly with 200 AI uses per user each month; Enterprise adds unlimited AI usage, dedicated support, and advanced security controls at custom pricing.
Does Jam have a free plan?
Yes, Jam has a permanent free plan that needs no credit card. It includes 1-click capture with console logs and network requests attached automatically, but recordings are capped at 5 minutes and AI-generated repro steps are limited to 5 trial uses before you need a paid plan.
What are Jam's closest competitors?
The most common alternatives to Jam are LogRocket, Bird Eats Bug, and Sentry. LogRocket suits teams that want always-on session replay across all production users rather than one-off bug captures. Bird Eats Bug offers a similar 1-click capture mechanic without Jam's free-tier recording limit. Sentry fits teams that want automated production error monitoring instead of manual QA-driven reporting.
What separates Jam from LogRocket?
Jam and LogRocket serve different workflows: Jam is a manual, 1-click reporter a person triggers when they spot a bug, while LogRocket is an always-on recorder that captures every production session for later analysis. LogRocket needs a JavaScript tracking script installed in the app; Jam only needs a Chrome extension installed by whoever reports the bug. Teams that want proactive production monitoring should choose LogRocket, while teams that want fast, low-friction bug reports should choose Jam.
How long does it take to get going with Jam?
Getting going with Jam takes only as long as installing a Chrome extension: add it from the Chrome Web Store, sign in with a Google account or email, no credit card needed, and it's ready to record immediately. Open the page where the bug occurs, click the extension icon, select Start Recording, reproduce the issue, and click Stop. Jam auto-generates a shareable link with the recording and logs attached, ready to paste into Jira, Linear, Slack, or send straight to a developer.
Top Alternatives
- ClickUp: ClickUp is a full project management platform with issue tracking built in, a heavier tool than most bug reports need. Jam stays narrow: automatic console log capture attached to a single bug report.
- Zendesk: Zendesk routes customer-reported support tickets into a help desk with SLA tracking. Jam is built for a different source entirely, bugs found internally by QA or dev teams, not customer complaints.
- Notion: Notion offers a flexible wiki-style issue tracker with manual formatting. Jam skips manual write-ups, generating a developer-ready bug report with logs attached automatically instead.
HokAI guides covering Jam
- Qodo vs Greptile: What Actually Separates Two Nearly Identical Pitches: Qodo prices AI code review by volume, Greptile by seat. Both index the full codebase, but only Qodo supports Bitbucket, Azure DevOps and air-gapped rollouts.