Vocapable pricing, plans and limits

Last updated: 2026-10-13

Vocapable is an AI phone platform from Capstra Labs, LLC with six plans: three AI receptionist tiers for incoming calls and three outbound tiers for sales qualification, workforce calling and customer feedback. Customers connect their own verified Twilio account today, and every call opens with a non-removable AI disclosure.

About Vocapable

Vocapable is an AI phone platform built by Capstra Labs, LLC, a California company whose About page names Joseph Opanel as founder. It sells two kinds of service: an AI receptionist that answers incoming calls from business information you approve, and outbound agents that place calls for sales qualification, workforce shift-filling and customer feedback. The earliest legal documents on the site are dated August 2026, so this is a product only a few months old at the time of writing.

Setup runs through a guided wizard: you choose a service, add business details or accept website-assisted suggestions, pick a voice and review what the agent knows before it goes live. Phone service is the catch. Today it works through your own verified Twilio account, and the managed US numbers Vocapable has priced cannot be bought yet. Each call begins with an AI disclosure that cannot be switched off, and a call record keeps the outcome beside the compliance checks applied to each attempt. Developers get a REST API with bearer keys, signed webhooks, a no-dial test mode, and SCIM provisioning for teams; generated SDKs are not available.

Vapi expects you to assemble models and telephony yourself, and Retell AI bills by the minute for developer-built agents, whereas Vocapable packages the whole job (voice, knowledge, routing, call workspace) on flat monthly plans. For the receptionist use case the nearer match on HokAI is echowin, which starts with complimentary credits rather than a paid plan. Plivo takes a third route by layering voice agents on its own carrier telephony. Buyers who need contractual uptime terms are the audience for Sierra, which sells on contract with no self-serve plan, or Decagon, whose pricing is enterprise-only; Ada follows the same quote-only model. Teams building their own stack would pair Deepgram or AssemblyAI for transcription with ElevenLabs or Cartesia for synthesis.

You can hear the homepage player's recorded samples from three voices without an account, but no free trial is described, so the first real test is a paid one. The cons list the gaps worth weighing before that purchase.

Pricing

All six plans are monthly and assume your own Twilio account for numbers and carrier charges. 12 extra. Outbound plans have no included minutes: Engage covers 1 outbound session, Workforce and Sales cover 2, and each added session is $200 a month.

07, and the three-year commitment is non-cancellable. Billable minutes include listening, silence and tool waits, metered per second with a 30-second minimum per AI-handled call. Managed US numbers carry published prices (Starter $49, Business $139, Scale $269) but are not yet purchasable.

Taxes are extra and fees are non-refundable.

Key Features

• Six published plans: Receptionist Starter, Business and Scale carry 250, 1,000 and 2,000 included AI minutes, while Engage, Workforce and Sales are billed per minute and per call attempt.
• Receptionist call handling: The receptionist answers from approved business information, takes messages, transfers to a configured destination and follows a separate closed-hours route, with up to 5 simultaneous AI conversations on the Scale tier.
• Three outbound lanes: Sales qualifies eligible contacts and records the answers, Workforce reaches a worker roster to fill shifts, and Engage runs customer feedback calls, with your team confirming meetings and assignments.
• Built-in calling controls: Internal do-not-call suppression, calling windows and kill switches apply across calling entry points, and a per-call evidence record logs the checks applied and the reason any attempt was blocked.
• Documented developer API: A bearer-key REST API at api.vocapable.com has an OpenAPI 3.1 reference, RFC 9457 error format, signed webhooks delivered at least once, a vcp_test_ key that simulates calls without dialing, and SCIM user provisioning.
• Call workspace on the web: A shared workspace keeps call history, captured answers and follow-ups together, and runs as a responsive web app on a phone while native apps are still in preparation.

Pros

• Pricing is published down to the per-minute rate, per-attempt fee and volume-discount schedule, so a monthly bill can be estimated before signing up.
• The privacy policy states that customer content and call recordings are not used to train foundation models.
• A public status page reports five monitored services, including a separate readiness check for the AI agents.

Cons

• Public uptime monitoring only started recently and no independent review turned up, so there is little track record to judge a young vendor by.
• The master agreement offers the service without any service-level agreement or availability commitment, and all fees are non-refundable, including a sandbox account fee.
• Your own Twilio account is required today; Vocapable-managed US numbers and supplied-phone outbound are published for planning but closed, with no launch date announced.
• Silence, listening and tool waits all count as billable AI minutes, and each AI-handled call has a 30-second minimum, so short calls cost more than their length suggests.
• No SOC 2, ISO 27001 or HIPAA attestation is published; the trust center points to agreements and an evidence record instead of certifications.
• The AI disclosure warns that agents can say inaccurate or invented things, and tells customers not to rely on the service alone for legal, financial or medical decisions.

Visit Vocapable Official Website