Scribe
Workflow AI platform that instantly captures and documents how work gets done
About Scribe
Scribe is a workflow documentation platform powered by AI that automatically captures business processes and transforms them into step-by-step guides. The platform works by recording your actions—clicks, keystrokes, and screenshots—on web and desktop applications, then automatically generating polished, editable guides that teams can share, embed, and use to reduce repetitive explanations. With over 5 million users across 600,000 organizations, including 94% of Fortune 500 companies, Scribe enables teams to document processes in minutes rather than hours. The platform includes advanced features like workflow optimization analysis (Scribe Optimize), interactive guides (Guide Me), AI-powered redaction for sensitive data, and enterprise-grade security for regulated industries. Scribe serves multiple use cases including team onboarding, SOP documentation, software implementation, customer support, and training material creation. The platform saves organizations an average of 41.6 hours per user per month by automating documentation creation and eliminating redundant process explanations across teams.
Pricing
Free Basic tier (web-only, limited features). Pro Personal: $23-29/month per user. Pro Team: $12-17/seat/month (minimum 5 seats = $60-85/month). Enterprise: custom pricing ($18,000-600,000+/year). Annual billing saves 24%.
Key Features
- Automatic Process Capture: Browser extension and desktop app that records clicks, keystrokes, and screenshots to automatically generate step-by-step guides without manual documentation
- AI-Powered Workflow Optimization: Scribe Optimize analyzes captured workflows to identify automation opportunities and efficiency improvements across teams
- Interactive Guide Me: In-browser walkthroughs that guide users through processes step-by-step with interactive coaching
- Enterprise Security & Compliance: SOC 2 Type II certified, HIPAA/CCPA compliant, with automated PII redaction, SSO, and role-based access control
- Multiple Format Sharing: Export guides as HTML, PDF, markdown, or embed in Confluence, Zendesk, wikis, and other team tools
- Sidekick Discovery: Browser-based feature that surfaces relevant guides while users work across any website
Pros
- Dramatically reduces documentation time with automatic capture and AI generation
- Intuitive interface makes it accessible to non-technical users
- Enterprise-grade security with SOC 2 Type II, HIPAA, and CCPA compliance
- Large ecosystem with 5M+ users and proven adoption across Fortune 500
- Supports both web and desktop application documentation
- AI-powered process optimization helps identify efficiency improvements
Cons
- Expensive pricing with minimum seat requirements and seat-based billing model
- Enterprise pricing can escalate significantly ($18,000-600,000+ annually for large teams)
- Requires minimum 5 seats for Pro Team tier even for small teams
- Limited image editing capabilities compared to dedicated tools
- Can capture unnecessary steps requiring manual cleanup
- Annual billing commitment with premium on monthly billing